Integrys Energy Services

Solar Leasing Shines

With meters running backwards, utilities seek a niche.

William Atkinson

As states implement renewable energy mandates, and as solar photovoltaic (PV) technology becomes more economical, the market for distributed rooftop solar is growing. As a result, various players are taking different approaches to finance PV development—from net-metered residential systems financed by third-party leases, to grid-scale, utility-owned projects. Fortnightly Contributor William Atkinson talks to some major players in solar PV finance and examines the implications for investor-owned utilities.

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Call Center Quality Assurance

Employees will account for up to 80 percent of contact center budgets in the increasingly demanding world of customer interaction. Such a substantial investment cannot be left to chance, yet, it is often overlooked and rarely reviewed by managers.

"Beyond lowering operating costs, workforce optimization solutions allow for quick decision making, which helps resolve customer issues.”

Like many other industries in which employee performance is crucial to the customer experience, the utility industry provides an essential commodity to the public. As they are often under intense scrutiny, utility companies must also take steps to minimize their exposure to liability issues.

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People

NARUC elects new Executive Committee, Arizona State University chooses former ACC Commissioner Mayes as head of new program at Sandra Day O’Connor College of Law, executive announcements at Southern Company, Calpine, Dominion and more.

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PUR Guide 2012 Fully Updated Version