Calendar of Events

May 21, 2013 to May 23, 2013 | Atlanta, GA
May 29, 2013 to May 30, 2013 | Chicago, IL
Jun 09, 2013 to Jun 12, 2013 | San Francisco, CA

Keywords

Public Utilities Reports

PUR Guide 2012 Fully Updated Version

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PUR Guide

This comprehensive self-study certification course is designed to teach the novice or pro everything they need to understand and succeed in every phase of the public utilities business.

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market segmentation

Rates, Reliability, and Region

Customer satisfaction and electric utilities.

William P. Zarakas, Philip Q Hanser, and Kent Diep

The conventional wisdom about utility spending is correct, but key factors affecting customer satisfaction aren't obvious—and are tricky to control.