Calendar of Events

2013 Deloitte Energy Conference
May 21, 2013 to May 22, 2013 | Washington, DC
Distribution Automation & Grid Modernization
May 21, 2013 to May 22, 2013 | Charlotte, North Carolina
5th Annual Managing Regulatory Compliance for Electric Utilities
May 21, 2013 to May 23, 2013 | Atlanta, GA
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Public Utilities Reports

PUR Guide 2012 Fully Updated Version

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PUR Guide

This comprehensive self-study certification course is designed to teach the novice or pro everything they need to understand and succeed in every phase of the public utilities business.

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Connecting Before the Storm

Effective crisis communications requires laying groundwork long before the damage happens. Successful engagement calls for consistent, positive messaging when the lights are on.

Effective crisis communications requires laying groundwork long before the damage happens. Successful engagement calls for consistent, positive messaging when the lights are on.

Demand Growth and the New Normal

Five forces are putting the squeeze on electricity consumption.

Ahmad Faruqui and Eric Shultz

It’s tempting to attribute the recent slowdown in electricity demand growth entirely to the Great Recession, but consumption growth rates have been declining for at least 50 years. The new normal rate of demand growth likely will be about half of its historic value, with demand rising by less than 1 percent per year. This market plateau calls for a new utility strategy.

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Customer Service: Doing More With Less

Balancing operational cost and consumer value creation.

Greg Guthridge and Nicholas Handcock

Regulatory mandates and smart grid technologies are creating an opportunity for utilities to adopt a new approach to customer service—an approach that balances a range of strategic and operational imperatives, toward the promise of higher customer satisfaction, greater efficiency, and enhanced revenue.

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Utility-Customer Partnerships

Engaging the consumer takes on new meaning.

Lori A. Burkhart

Customer backlash over dynamic pricing and the smart-grid caught the industry unprepared. CIOs and top customer specialists share their strategies for engagement and attaining consumer satisfaction.

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