Calendar of Events

2013 Deloitte Energy Conference
May 21, 2013 to May 22, 2013 | Washington, DC
Distribution Automation & Grid Modernization
May 21, 2013 to May 22, 2013 | Charlotte, North Carolina
5th Annual Managing Regulatory Compliance for Electric Utilities
May 21, 2013 to May 23, 2013 | Atlanta, GA
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Public Utilities Reports

PUR Guide 2012 Fully Updated Version

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PUR Guide

This comprehensive self-study certification course is designed to teach the novice or pro everything they need to understand and succeed in every phase of the public utilities business.

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System average interruption frequency index

Rates, Reliability, and Region

Customer satisfaction and electric utilities.

William P. Zarakas, Philip Q Hanser, and Kent Diep

The conventional wisdom about utility spending is correct, but key factors affecting customer satisfaction aren't obvious—and are tricky to control.

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A Virtuous Cycle

How customer satisfaction drives returns on equity for regulated electric utilities.

Andrew Heath

Data and experience show that serving customers well translates into better rate case outcomes. Conversely, poor performance starts a downward slide. J.D. Power and Associates research shows the correlation between customer service and financial returns.

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