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The Consumer-Centric Utility

Empowering Consumers while Managing Risk and Optimizing Assets

Electric utilities do not simply sell a commodity. They sell safe, affordable, reliable and clean electric service. The “Consumer-Centric Utility” business model provides a viable framework for utilities while enabling new products and services that meet growing consumer expectations.
Byline: 

Jan Ahlen

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Energy Cloud Playbook

Building Competitive Advantage for Grid of the Future

The pace and impact of change in the energy industry are unrelenting. Utilities must rethink many of the assumptions that have anchored strategic planning to date. This requires that utilities play both defense as well as offense to remain competitive.
Byline: 

Mackinnon Lawrence and Jan Vrins

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Cybersecurity and the PUC

Regulators and utilities should collaborate more to address cyber threats.

Public utility commissions face a growing need to understand cybersecurity issues, so they can address utility investments and processes. A collaborative approach will allow an effective response.
Byline: 

Andy Bochman

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Social Intelligence

Harnessing the true power of social media.

Customers expect their utilities to communicate as well as other service providers. This shouldn’t be considered a burden, but an opportunity.
Byline: 

John Kunasek and Rilck Noel

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