Calendar of Events

Power Experts 2013
May 29, 2013 to May 30, 2013 | Chicago, IL
EEI Annual Convention
Jun 09, 2013 to Jun 12, 2013 | San Francisco, CA
LDC Gas Forum NE
Jun 10, 2013 to Jun 12, 2013 | Boston, MA
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Public Utilities Reports

PUR Guide 2012 Fully Updated Version

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PUR Guide

This comprehensive self-study certification course is designed to teach the novice or pro everything they need to understand and succeed in every phase of the public utilities business.

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Value-added

Customer Service: Doing More With Less

Balancing operational cost and consumer value creation.

Greg Guthridge and Nicholas Handcock

Regulatory mandates and smart grid technologies are creating an opportunity for utilities to adopt a new approach to customer service—an approach that balances a range of strategic and operational imperatives, toward the promise of higher customer satisfaction, greater efficiency, and enhanced revenue.

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