The utility industry tends to think about smart-grid development as a technical challenge. However, smart-grid technology will fall short of its promise if utilities don’t obtain buy-in from...
Smart Metering: TOU Billing Today
were entered into the CIS. At the end of the month, the monthly reading and use charges were calculated. With the new system, the AMI, MDM and CIS immediately must be alerted to the new meter. Otherwise the hourly use data that’s being delivered won’t be attributable to any LDC account until the MDM is made aware of the meter change.
“The CIS must know, the AMI system must know and the MDM system must know,” Ferguson says. “If there’s missing data on a new meter, the system doesn’t know the customer and reports the exception. Then we have to identify and clear that account. It takes time to update the system and correct that. Changing our business processes has been a huge challenge.”