Understanding consumers’ likelihood of engaging in smart energy behaviors.
Peter Shaw and Gina Pingitore
Different customers have different wants and needs, and customer segmentation strategies can help utilities understand those differences. But what’s the best way to define customer classes? And what strategies will be most successful in reaching those customers and serving them?
New channels for communicating with customers not only allow utilities to provide better service; they also create opportunities for utilities to reduce expenses and generate revenue. An integrated strategy that focuses on customers can lead to new value for utilities.
Decommissioning and remediation of coal- and oil-fired plants.
Bruce J. Baker, Jean H. McCreary, and Libby Ford
As new EPA regulations drive companies to decommission older power plants, utilities face issues involving plant retirement and demolition. Some sites can host new power plants, but many can be better used for other commercial purposes. Thoughtful planning and decommissioning strategies can bring the greatest value from underutilized assets.
A survey of state policies on release of customer data.
David T. Doot and Florence K.S. Davis
The advent of smart grid technology has raised new and challenging issues concerning data privacy. Of course, data privacy isn’t a new concern for the energy industry, as utilities have always collected customer data, some of which is common to any business, such as contact and credit information, and some of which is unique to the energy industry, such as usage and demand data.
Recent years have seen fundamental changes in the supply and competitive landscape of the North American natural gas market. In response to high natural gas prices that prevailed during most of the last decade, gas producers in the lower 48 now have developed new sources of supply and technology, particularly to access new shale gas formations. These new supplies have encouraged a substantial expansion of the natural gas pipeline network in North America to allow the producers to reach end-use markets.
Thomas Edison once hoped to make a fortune in the auto business—selling electric cars. Of course it never happened; he and Henry Ford tried and failed to bring a low-cost electric car to market. They scuttled the project after investing $1.5 million toward the effort—more than $32 million in today’s dollars. Edison’s nickel-iron batteries just couldn't match the performance of Ford’s petrol-powered bang-bang.
(April 2012) Anne R. Pramaggiore became president and CEO of ComEd, following the retirement of Frank M. Clark, chairman and CEO since 2005. Pramaggiore joined ComEd in 1998 and most recently held the position of president and COO. In addition, ComEd named Tracie Morris v.p. of human resources. Morris previously served as v.p. of human resources for DeVry Inc.
(April 2012) MidAmerican Energy awarded a contract to Siemens Energy to supply wind turbines for its 407-MW project expansion. American Electric Power began operating the 580-MW Dresden natural gas-fired combined-cycle power plant. Duke Energy and ChinaHuaneng Group signed a three-year agreement expanding their research cooperation to include coal and carbon capture and sequestration technologies. And others...
Indian Point and the battle for the nation’s energy future.
John P. Cahill and Joseph A. Edgar
State lawmakers are trying to block relicensing of the Indian Point nuclear power plant near New York City, but the owner hopes to keep the plant generating low-cost electricity. The battle over Indian Point raises new legal issues—and represents a microcosm of the struggle for America’s nuclear future.
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