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Value Co-Creation

and the effcts can be infectious. Soon, old notions of the value a utility can deliver with come tumbling down, and the utility can start evolving toward a new model of value creation.

ABOUT THE AUTHORS:  Francis Gouillart is president of the Experience Co-Creation Partnership. A ndy McKenna is a director and Ryan Cahill Sr. is an associate with PwC. 

Partnering with customers in a new energy enterprise.
Figure 1 - Traditional Utility Value Chain
Figure 2 - Value Creation in a Co-Creative Enterprise
Partnering with customers in a new energy enterprise.
Intro Text: 
Utilities are no longer a one-way business. The industry’s future growth will be found in value co-creation with customers.


Publishing Date: 
Thursday, May 30, 2013 (All day)