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No state has had the same initial success with municipal aggregation as Illinois, where more than 650 local governments enrolled 70 percent of residential consumers into municipal aggregation contracts. The pathway forward in Illinois provides a model to help get programs off the ground in all retail choice states.

Adopting digital capabilities to transform operations and processes holds immense promise for utilities. Indeed, it’s the best path to growth.

Despite challenges, grid modernization is paying off for customers. Smart grid progress depends on clarifying the vision and communicating value.