ROI

Smart Grid Dilemma

Concerned stakeholders seek an equitable cost-benefit ratio for all ratepayers.

Fairness in paying for grid modernization is an essential element for successful smart grid projects.

Smart Grid at a Crossroads

Refining the business case for advanced  distribution investments.

As utilities plan their capital budgets for the next few years, investments in advanced distribution systems face an uncertain future. Customers question the value—and propriety—of some programs, while long-term strategic goals depend on seamless integration. What will be the path forward for smart grid technology?

The Social Utility

Mastering multi-channel communications for customer service success.

Utilities across the country are experimenting with various new ways to communicate with customers—from Twitter feeds to text alerts. But few utilities have figured out how to integrate new media channels into a coherent customer engagement approach. A multi-tiered strategy will best serve the needs of customers—and the utility.