Is it now worth the investment to install smart meters, complete with two-way communication?
The meter has always been the "cash register" in the basic operations of the utility business. Now it is also becoming a vital communications link, carrying information between a utility and its customers. The meter can supply information critical to customer retention and value-added marketing, as well as more effective system operations.
In choosing from among the wide range of metering options available today, a utility should find a technology that fits its business model.