Underwhelmed by the Utilities That Serve Them?

 

Small businesses give IOUs low marks on customer satisfaction.

At best, small businesses generally have viewed their power utility with ambivalence, and at worst, looked at it with disdain. Events such as the California deregulation debacle and the Enron collapse did little to enhance the reputation of energy suppliers in the eyes of small business operators. Recent E Source Small Business Service findings at Platts Research & Consulting indicate that small business customers of municipal and investor-owned utilities think less of these organizations then they did a year ago, while electric cooperatives enjoy an increased level of customer satisfaction.