Utility Execs Roundtable: We continued the conversation with execs from seven utilities in the Northeast who help lead their companies on future strategies
So, we all agree that change is coming and that there is an important role for the utility. But what does that mean specifically? In part II of our roundtable, led by Navigant's Energy Practice Leader, Managing Director Jan Vrins, we discuss how new products and services are expected to create new revenue streams for utilities, augmenting the (slowly) declining traditional revenue.
How does a utility change the way it interacts with its customers? How will utilities change internal operations beyond the traditional silos? And how will they stay ahead of the many competitors that want a piece of these new energy products and services?
From listening to these utility execs, it seems the death spiral is a myth. Utilities have already started to adapt to a new energy reality, where providing basic power to customers in a safe, reliable, and affordable way is only part of the business. Utilities will now orchestrate a more intelligent, distributed, and cleaner grid, offering new, enhanced, and individualized energy products and services to their customers. And they will be ready to compete.