Stephanie Bolton is Director of Consumer Affairs Division at the Maryland Public Service Commission.
The PUF team had a warm welcome at the PSC offices in Baltimore on the upper floors of the William Donald Schaefer building. Maryland punches well above its weight, with an expansive grid modernization portfolio, ambitious electric vehicle and charging programs, utility-scale batteries deployed as grid assets, and more, backed up by a diverse renewable generation portfolio and nuclear power at the Calvert Cliffs plant.
PUF's Lori Burkhart: You're Director of the Consumer Affairs Division. Talk about your unique role at the Commission.
Stephanie Bolton: The Consumer Affairs Division or CAD combines a lot of things I like, which got me excited about joining the Commission. We're people oriented. In CAD's customer facing role, our staff are hardworking and come with the level of compassion you need for this line of work.
It can be challenging to hear every day the problems faced by citizens, especially those impacted by the COVID-19 pandemic. Even as the Director, I am not insulated from that role. Earlier today, I was working with a citizen who had her power shut off, trying to facilitate that connection with the utility to resolve a misunderstanding, to try to get her service restored.