APS Empowers Customers

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Arizona Public Service

Fortnightly Magazine - January 2022
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I'm pretty sure it's no secret that Arizona is a hot place to be. But I was shocked to learn that parts of Arizona Public Service's service territory can reach temperatures below freezing. It's a testament to the variety of challenges utilities face when they're working to keep the lights on. PUF recently caught up with APS to learn about some of the projects it has underway to support utility customers in the Grand Canyon state. We sat down with Daniel Haughton, Kerri Carnes, and Eric Massey to take a deep dive into these projects that are particularly serving the public interest.

The projects discussed herein aren't intended to be just good service, but equitable service — another important focus for our industry. We discussed sustainability practices that keep in mind the communities most impacted by changes in technology and infrastructure. The conversation reminds me that serving the public interest is it's not as simple as two sides of a coin, but maybe more like a multi-sided die we're all miraculously keeping balanced on one vertex.

— PUF's Rachel Moore
 

PUF: Daniel, talk about your job at Arizona Public Service and describe a typical day.

Daniel Haughton: I'm Director of our Customer to Grid Solutions team. That team focuses on creating solutions that involve customers and provide grid benefits.

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