MISO Chief Customer Officer on Resilience

Deck: 

MISO

Fortnightly Magazine - June 2 2025
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MISO is responsible for grid operations in the central United States, across fifteen states and Manitoba. It's a big job. And recently an increasing challenge given the simultaneous trends of rapidly increasing demand for electricity, including the addition of very large point sources of industrial demand, the retirement of a great number of coal-fired baseload power plants, and the surge in renewable power generators on both sides of the customer meter.

Among the voices in the last few years cautioning the industry that these trends are combining to introduce new risks to reliability, MISO has been at the forefront. The aim is to stir us all to accelerate the development and implementation of innovative policies, strategies, and technologies to address the new risks.  

Speaking on behalf of MISO is often the role of its Chief Customer Officer, Todd Hillman. In this Special Issue of Public Utilities Fortnightly, on the State and Future of Power, it is then fitting that Hillman sat down with the PUF team to share his thoughts on the latter part of that equation, the Future of Power.

 

PUF's Steve Mitnick: What are the top issues that you, leadership of MISO, and membership are worried about?

Todd Hillman: The number one thing is always maintaining reliability. It's job one. If you don't have that then other pieces of this puzzle have issues. 

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