Deck:
How IT can allow utilities to invest in customers — and even improve returns — without breaking the bank.
Author Bio:
Lori Burkhart is a legal editor of Public Utilities Fortnightly.
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A high quality customer information system (CIS) at a utility company can build revenue streams and promote customer loyalty. But while those are admirable goals, it is not that simple to wade through all the various CIS systems and figure out what a company needs in order to achieve those benefits.
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