Buyers Don't Want Bundled Services
While some utilities would like to sell customers electricity bundled with local and long-distance telephone and cable television, consumers may not be interested, according to a recent survey.
The RKS National Residential Customer Assessment found that residential customers view bundled service offerings with suspicion.
"These latest findings call into question the concept of cross-functional mergers (em the idea of combining a variety of energy and communications services under a single brand for the residential market," said David J. Reichman, RKS research president.