PUC Overhaul: Sacrificing Consumer Services?
As state public utility commissions (PUCs) undergo restructuring, consumer advocate services also face possible cutbacks.
California PUC:
In California, the CPUC's Vision 2000 plan would affect various independent departments, such as the Division of Ratepayer Advocates (DRA), Office of Administrative Law, and Department of Policy. It would recast those agencies into eight divisions: customer services (consumer complaints), human resources, information services, energy, telecommunications, rail safety, carriers, and water.