Alyssa Danigelis

Big Data

The buzzword of the day is ‘analytics.’ But what does it mean?

As utilities seek to extract value from their technology assets, smart grid and metering data is becoming a gold mine for insights about how to improve service and save money. Fortnightly’s Alyssa Danigelis speaks with experts in the growing field of data analytics, to learn how big data might reshape the utility landscape.

Smart Coaching

Customers won’t join the team unless utilities make it worthwhile.

Are utilities ready to really engage customers, and get them to care about more than just whether the beer stays cold? Or will we turn our focus away from customers, because we don’t know how to engage them — or how to convert engagement into value?