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Electrifying Your Customer

Customer Connection: Five steps to better relations with your most important client.

Utility customers are hungry for more information and to interact with their providers. But, first, utilities need to know what problems their customers want to solve.
Byline: 

Jenny Roehm

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The Fortnightly 40 Best Energy Companies

The industry’s transformation has begun. Should the F40 transform too?

(September 2014) Our annual ranking of shareholder performance tracks the long-term returns of leading utilities. But can it predict success in a transformed energy market?
Byline: 

Michael Burr

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