Strategy & Planning

Customer Centricity

Lynchpin of Utility Strategy

Every CEO is seeking to create the utility of the future, but the strategy has been focused on cost cutting and changing the mix of generating plants. But the disruption is originating with the customer, and the strategy has to be customer centric.

Former NV Energy Exec Looks Back

Conversation with Michael Yackira

Yackira was at the center of – and a driver of – some of the industry’s biggest developments of the last quarter century. He remains active on boards and in charitable activities but seems keen to contribute more.

Competition Hard

Full of Promise, And Then ...

The benefits of retail competition for residential customers might not be all that much.

Securing Our Grid

Prepare, Protect, Respond, Restore

Just like dealing with natural attacks on the grid — hurricanes, storms and floods, and just like dealing with man-made attacks on the grid — vandalism, terrorism and even acts of war — we need to prepare, protect and respond to restore the grid's essential service as rapidly as possible.

Innovation at Scale

Lessons from Europe

The approaches taken by European utilities are portable to other regions and can be instructive to North American utilities considering alternative paths for advancing their innovation models.