Storm's a-Brewin'
Accelerating AI Adoption
Why utilities must invest in the residential customer experience.
Perspective
Maine PUC: Chair Emeritus Tom Welch
Unique Conversations
"One facet that I’m pleased with is bringing a certain level of economic reality to the regulatory process."
Maine PUC: Paulina Collins
Legislative Liaison
"We work collaboratively to provide information to the Legislature and we are often told by legislators how helpful our information is to them."
Maine PUC: Harry Lanphear
Director for Administration
"I’m proud to say that we’ve kept our assessment flat the last three years."
Maine PUC: Derek Davidson
Director for Consumer Assistance and Safety
"We’re unique in the country, in that if a customer has a complaint about a utility practice and we have jurisdiction, we can issue a decision that is binding on the customer as well as the utility.
Maine PUC: Maria Jacques
Director for Emergency Communications
"Carriers are not prepared today to send video to 911. The standards are still in development."
Maine PUC: Mitch Tannenbaum
General Counsel
"A separate agency does siting and environmental reviews."
Maine PUC: Jeff McNelly
Director for Telecom and Water
"We’re starting to see more rate cases that are requesting 15% or more rate increases."
Maine PUC: Faith Huntington
Director for Electric and Gas
"There is no wholesale power purchase contract between the utility and the supplier."
Cathedral of Energy Efficiency
Building Customer Trust
Energy efficiency can be the glue or the wrap that holds together a utility's relationship with their customers.