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Fortnightly Magazine - June 2004

Biling, Blackouts, and the Obligation to Serve

Complex billing is one way to minimize the size and frequency of blackouts.

Complex billing is one way to minimize the size and frequency of blackouts.

The search continues for the smoking gun responsible for the Northeast blackout last August. Absent a clearly defined single cause, analysts turn to the usual suspects: Is the grid large enough? Does it require additional investment? Given that the grid was never designed to handle a competitive industry, is it reasonable to require that it now do so?

Byline: 
Brian Owenson
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Managing Service Quality: The Customer Is Always Right

Service-quality improvements need to be thought through in advance and managed.

Service-quality improvements need to be thought through in advance and managed.

Customer information systems (CIS) are almost never justified and implemented to realize dramatic gains in quality of service. Revenue improvements? Yes. Rates management flexibility? You bet. Delinquency and write-off improvements? Sure. Statutory pressure, including introduction of deregulation? Maybe not as often these days, but still true. Technology consistency, supportability, and application integration? Absolutely.

Byline: 
Jim Hendershot
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Frontlines

The U.S. faces a near doubling of population this century. Will there be enough power for the people?

Frontlines

The U.S. faces a near doubling of population this century. Will there be enough power for the people?

On this the 75th anniversary of its publication, -a journal that has sought out the truth through its investigation and understanding, been a place for knowledge and scholarship, and been a medium for intellectual discourse within the energy industry-looks out to the future.

In 2004, the quintessential question remains what it was 75 years ago: How will the energy industry meet the demands of tomorrow?

Byline: 
Richard Stavros
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Power Measurement

A look at issues that could keep energy executives up at night.

Power Measurement

A look at issues that could keep energy executives up at night.

The most common strategic issue depriving utility executives of sleep is the looming clash of investor expectations for steady growth in earnings compared with what utilities can deliver given slow growth in customers and demand. While many dream of assured regulated rates of return, the reality for most utilities is that the 1.5 percent retail growth experienced between 2002 and 2003 will prove unsatisfactory for earnings.

Byline: 
Gary L. Hunt and Jon Ecker
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Perspective

Grid reliability is one giant step in mainstreaming the technology.

Perspective

Grid reliability is one giant step in mainstreaming the technology.

Wind power is coming of age in the United States. During the past five years, installations have grown by an average 28 percent yearly. Gleaming, high-tech wind turbines now are interconnected to the bulk power grid in some 30 states.

Byline: 
Randall S. Swisher
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