Fortnightly Magazine - November 2011

Smart Coaching

Customers won’t join the team unless utilities make it worthwhile.

Are utilities ready to really engage customers, and get them to care about more than just whether the beer stays cold? Or will we turn our focus away from customers, because we don’t know how to engage them — or how to convert engagement into value?

People (November 2011)

Exelon and Constellation announce post-merger executive lineup; Xcel Energy names new CFO and general counsel; Organization of MISO States elects new officer; plus senior staff changes at FirstEnergy Nuclear Operating, American Electric Power, Alterra Power, and others.
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