Customer Service: Doing More With Less

Balancing operational cost and consumer value creation.

Regulatory mandates and smart grid technologies are creating an opportunity for utilities to adopt a new approach to customer service—an approach that balances a range of strategic and operational imperatives, toward the promise of higher customer satisfaction, greater efficiency, and enhanced revenue.

The Importance of Being Sustainable

Doing the right thing can drive utility stock performance.

Utilities get little credit for their efforts to strengthen the sustainability of their businesses. But these efforts have paid dividends in stock performance, capital costs, regulatory relationships, and brand value. Capturing the greatest value for shareholders will require utilities to become better understood as socially responsible enterprises.

Energy Subsidy Myths and Realities

Playing favorites or ‘all of the above’?

In the past 60 years, the U.S. government has invested in every part of the energy industry, through direct subsidies, tax incentives, regulatory mandates, research projects, etc. Quantifying the dollar impact is a complex task, but it’s necessary for understanding the realities of U.S. federal energy policy.

Tools, Platforms and Ecosystems

Can a disruptive technology change the electric customer experience?

North American energy utilities are investing billions to create a smart grid to enhance service for retail electric customers. The smart grid, a disruptive technology, will provide utilities and customers with access to information about how electricity is used that they’ve never had in the past. More importantly this information can empower customers to take ownership of their consumption profile and demand different products and services.

Vendor Neutral

(June 2012) South Carolina Electric & Gas gave Shaw Group and Westinghouse full notice to proceed on their contract for two new Westinghouse AP1000 nuclear power units and related facilities at the V.C. Summer nuclear station near Jenkinsville, S.C. Progress Energy awarded a contract to Westinghouse for underwater laser beam welding (ULBW) at the Robinson nuclear plant in Hartsville, S.C. Southern California Edison (SCE) completed additional inspections of the San Onofre Nuclear Generating Station (SONGS) Unit 2 steam generators, based on Unit 3 findings. And others...

Cape Wind: For Real?

For more than a decade the prospect of a wind farm in Nantucket Sound has sparked imaginations and spurred debate. At times it looked like a pipe dream, but the project is now fully permitted and construction is expected to begin in the next year. Jim Gordon, president of Energy Management Inc. -- the company developing the Cape Wind project -- spoke with Green Utility about the benefits of offshore wind power, and the challenges of developing the nation’s first offshore wind farm.

GU: How did your company get involved with wind energy?

Renewable Spend & Tax (Credit)

For developers of renewable power projects, the regulatory landscape is always shifting. The American Recovery and Reinvestment Act of 2009, for example, added the option of a cash grant in lieu of an investment tax credit—a provision that was set to expire at the end of 2010, but that received an 11th hour extension during the lame duck Congressional session.

3rd Renewable Energy Finance Forum - Canada

By 2012 the Provincial elections will have taken place in Alberta, British Columbia, Ontario and Saskatchewan and the review of the Green Energy and Economy Act will have taken place in Ontario. How will these events impact the dynamic of and activity in the Canadian renewable energy market in 2012? The 3rd Renewable Energy Finance Forum - Canada will address these changes and analyse the reaction from the financial markets to date while exploring what the future prospects and uptake will be for investment in this field moving into 2012.