Two Reports Mark Slow Progress on Customer Choice
Consumers appear unaware. Pilot programs seen under-subscribed.
TWO REPORTS RELEASED SIMULTANEOUSLY IN WASHINGTON, D.C., appear to confirm the worst fears of parties to the utility restructuring debate (em that consumers are unaware of deregulation and very few have taken home any real benefits. On Sept. 4, Yankee Energy System Inc. and International Communications Research Inc. jointly released survey results showing that two out of three Americans are still unaware of utility deregulation.