To win hearts and minds, it takes more than a t-shirt and a coffee mug.
Customer Connection: Five steps to better relations with your most important client.
Funding a new infrastructure in an age of uncertainty.
Taking Resiliency One Step Further
Harnessing the true power of social media.
Is the current regulatory compact in anyone’s best interests?
How to find a future that works.
Utilities get serious about social media.
In an open letter to directors, IBM’s energy security lead recommends appointing a senior executive with authority to effect cultural change.
Achieving security requires a new office in the C-suite. An open letter to utility directors.