Communication

Vendor Neutral

(June 2011) Duke and ATC team up to build transmission lines; AEP installs bioreactor to control selenium emissions; NextEra buys 100 MW of wind from Google; Ocean Power Technologies awards contracts for wave power array; Kansas City picks Elster; BC Hydro picks Itron; plus contracts and developments involving Tres Amigas, Ioxus, Opower and others.

Vendor Neutral

(March 2011) TVA and EPRI demonstrate solar-assisted EV charging station; Ford unveils the all-electric Focus; Central Maine Power awards substation contracts; ERCOT deploys ABB software in nodal market; FirstSolar starts up PV plant for Southern Company and Ted Turner; plus contracts and announcements involving Open Systems International, Verizon, Suntech Power, Alcatel-Lucent, Siemens, Cisco, Elster, Sensus, Silver Spring Networks and others.

Smart Grid in America and Europe (Part II)

Past accomplishments and future plans.

Policy makers in the E.U. and the United States are taking different approaches to facilitating smart grid development. While both regions are setting standards that the rest of the world likely will follow, they also face difficult challenges in resolving issues around cost recovery, customer engagement and workforce preparedness.

Chat Grows Up

Given the consumer push-back against smart metering, utilities can get ahead of the learning curve and provide both customer service and education through proactive online chat technology. But telephone agents aren’t the same as chat agents, and online chat must be properly implemented to maintain the ‘human element.’

The utility industry is in a state of customer service transformation. Many utilities are being forced to reassess their customer service options as they learn to manage the volumes of new smart meter data, while at the same time, responding to customer inquiries about all of the changes.

Smart Grid in America and Europe (Part I)

Similar desires, different approaches.

Smart grid is a global phenomenon, but different countries are taking different approaches—for different reasons. For instance, utilities in Europe are more focused on laying the foundation for distributed generation and microgrids, while the United States is more concerned about creating standards for interoperability and security. Understanding the differences can help decision makers deploy smart grid technology effectively and economically.

C&I Customers Get Smart

Technology creates new opportunities for demand- side management

Customer value is a key factor in any smart grid business case. But not all customers are created equal. In particular, commercial and industrial (C&I) customers have greatly different needs, considerations and sensitivities, compared to residential customers. As a result, demand response and efficiency programs won’t produce the same results across customer classes. Getting the most from the C&I market will depend on integrating smart grid with smart building technologies.

Saving The Smart Grid

Hype, hysteria, and strategic planning.

The industry is learning some painful lessons about public communication. Hype has given way to hysteria over smart grid rollouts, and forced many companies to re-think their strategies. Capturing the benefits of new technology requires a straightforward approach to selling the benefits — and facing the costs.

Leaning on Line Pack

Green energy mandates might overburden gas pipelines.

Market rules could evolve to compensate gas suppliers for pressurizing pipelines when needed on short notice. Enhanced ancillary services will require innovative strategies using line pack in interstate pipelines and stepped up communication among gas and electric market participants to preserve reliability objectives in gas and electric markets.

What Happened in Texas

Evaluating smart meters and public backlash.

After ratepayers brought a class-action lawsuit against distribution utilities, Texas regulators commissioned a study of the state’s new smart meters. The study explains why customers reacted the way they did, and offers insights into how the industry can avoid a Texas-style backlash.

Vendor Neutral

Generation

FEI Company, a diversified scientific instruments company providing electron and ion-beam microscopes and tools for nanoscale applications, completed a multiple system installation at the Materials Ageing Institute (MAI) in France, a utility-oriented research center financed by Electricite de France, the Tokyo Electric Power Co., the Kansai Electric Power Co. and the U.S. Electric Power Research Institute.