Itron will utilize a new way of delivering its smart grid and AMI solutions with Itron TOTAL. The new offering takes Itron's existing capabilities in metering, communications, data management, analysis and professional services, and packages them all together in a subscription-based pricing structure with complete managed services. The offering is available across electric, gas and water solutions in North America.
How customer satisfaction drives returns on equity for regulated electric utilities.
Data and experience show that serving customers well translates into better rate case outcomes. Conversely, poor performance starts a downward slide. J.D. Power and Associates research shows the correlation between customer service and financial returns.