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The Consumer-Centric Utility

Empowering Consumers while Managing Risk and Optimizing Assets

Electric utilities do not simply sell a commodity. They sell safe, affordable, reliable and clean electric service. The “Consumer-Centric Utility” business model provides a viable framework for utilities while enabling new products and services that meet growing consumer expectations.

An Industry Transformed

Looking back on my 45 years in the energy sector.

By diving into today’s more diverse energy sector and embracing change, utilities stand to benefit over the long term. This is precisely why I am so excited about the future, even if I do occasionally look back wistfully on the past.

CEOs are Charged Up

But guiding their companies in times of change is a challenging task.

It’s a new era for utilities and their consumers. Today’s leaders are atop those economic, political and technological happenings.

The Fortnightly 40 Best Energy Companies

The dash to gas brings volatility in shareholder performance.

Fortnightly’s 2013 ranking of shareholder value performance shows substantial changes, with gas prices weighing on some utilities and elevating others.

Peaceful Coexistence

Independent microgrids are coming. Will franchised utilities fight them or foster them?

Despite offering a range of benefits, microgrids are proving to be controversial—especially when non-utility owned microgrids seek to serve multiple customers. The biggest battles are taking place in the realm of public policy. But utilities that pursue collaboration rather than confrontation are finding interesting opportunities for profitable investment.

Rate Design by Objective

A purposeful approach to setting energy prices.

Changes in regulatory requirements, market structures, and operational technologies have introduced complexities that traditional ratemaking approaches can’t address. Poorly designed rates lead to cross-subsidies, inequitable outcomes, and perverse incentives. An objective-based approach can better communicate costs to customers in a way that better serves operations and policy goals.