Dick Kelley

Smart Coaching

Customers won’t join the team unless utilities make it worthwhile.

Are utilities ready to really engage customers, and get them to care about more than just whether the beer stays cold? Or will we turn our focus away from customers, because we don’t know how to engage them — or how to convert engagement into value?

Summer of Discontent

Smart-grid planners feel the heat.

State utility regulators begin to question the benefits of smart grid technology, and customers take to the streets in public protests and demonstrations to oppose installation of smart meters.