In a pair of rate proceedings resolved by settlement, the Kentucky Public Service Commission approved rate increases for Kentucky Utilities (KU) and Louisville Gas & Electric (LG&E). The KU agreement allows the utility to raise its rates by $51 million, compared to its application for an $82.4 million increase. The LG&E settlement provides $33.7 million in additional electric revenues and $15 million in additional natural gas revenues.
How customer satisfaction drives returns on equity for regulated electric utilities.
Data and experience show that serving customers well translates into better rate case outcomes. Conversely, poor performance starts a downward slide. J.D. Power and Associates research shows the correlation between customer service and financial returns.
A challenging year brings a change in the rankings.