In a pair of rate proceedings resolved by settlement, the Kentucky Public Service Commission approved rate increases for Kentucky Utilities (KU) and Louisville Gas & Electric (LG&E). The KU agreement allows the utility to raise its rates by $51 million, compared to its application for an $82.4 million increase. The LG&E settlement provides $33.7 million in additional electric revenues and $15 million in additional natural gas revenues.
Louisville Gas & Electric
How customer satisfaction drives returns on equity for regulated electric utilities.
Data and experience show that serving customers well translates into better rate case outcomes. Conversely, poor performance starts a downward slide. J.D. Power and Associates research shows the correlation between customer service and financial returns.
A challenging year brings a change in the rankings.