Taking Digital to Scale

Eight key ‘plays’ to alter how work is managed and performed.

Adopting digital capabilities to transform operations and processes holds immense promise for utilities. Indeed, it’s the best path to growth.

A Virtuous Cycle

How customer satisfaction drives returns on equity for regulated electric utilities.

Data and experience show that serving customers well translates into better rate case outcomes. Conversely, poor performance starts a downward slide. J.D. Power and Associates research shows the correlation between customer service and financial returns.