survey

What does PV mean for utilities’ residential customer service operations? From helping customers with supplier selection, through installation and maintenance issues? And with billing? To begin to address this question, we conducted two sets of surveys of residential electricity customers in the second quarter of 2016.

How do regulators engage their staffs and colleagues? How do they view their peers in other states? The utilities they regulate? A unique view based on a sample survey of former state utility commissioners.