Dominion promotes seven to v.p.; DTE Energy Foundation names Faye Alexander Nelson president; Michael Picker becomes CPUC commissioner; plus executive appointments and announcements from PPL, Ameren, Duke, GridWise Alliance, and others.
Utilities work toward a more mature relationship with customers.
The notion that utilities don’t do a good job of consumer engagement is only half true. The fact is, many customers don’t want to be engaged. They just want cheap, reliable electricity, no questions asked. But smart grid advancements call for a dramatic improvement on both sides of the conversation. Utilities are struggling to create a more mature relationship with their customers.