Empowering Consumers while Managing Risk and Optimizing Assets
Electric utilities do not simply sell a commodity. They sell safe, affordable, reliable and clean electric service. The “Consumer-Centric Utility” business model provides a viable framework for utilities while enabling new products and services that meet growing consumer expectations.
Building Competitive Advantage for Grid of the Future
The pace and impact of change in the energy industry are unrelenting. Utilities must rethink many of the assumptions that have anchored strategic planning to date. This requires that utilities play both defense as well as offense to remain competitive.
Regulators and utilities should collaborate more to address cyber threats.
Public utility commissions face a growing need to understand cybersecurity issues, so they can address utility investments and processes. A collaborative approach will allow an effective response.
Harnessing the true power of social media.
Customers expect their utilities to communicate as well as other service providers. This shouldn’t be considered a burden, but an opportunity.