Step forward to match supplier delivery, customer usage
Baltimore Gas and Electric Co. headed towards setting an industry standard as it implements smart-meter-driven delivery forecasting to match supplier delivery and customer usage.
State PUCs take aim at unscrupulous electric and gas suppliers.
We’ll cover state PUC rulings from New York, Pennsylvania, Illinois, and Ohio, dealing with 1) billing overcharges, 2) deceptive promises of savings, 3) faulty enrollment practices, 4) “slamming,” 5) misleading sales scripts used in telemarketing, 6) hidden fixed charges, and 7) concealed pass-through clauses.
A response to the letter to the editor by Ashley Brown in our February 2016 issue.
Is rooftop solar more like an independent power producer, subject to societal regulation and policy, such as wholesale-level regulation or retail-level resource planning? Or is the electricity that is produced a private consumer good, immune from regulation, policy, and planning?
Harnessing the true power of social media.
John Kunasek and Rilck Noel
Customers expect their utilities to communicate as well as other service providers. This shouldn’t be considered a burden, but an opportunity.
Producing value with advanced distribution management systems.
Nicholas Abi-Samra, et al.
Changing demands from regulators, customers, and shareholders are driving utilities toward better operational technologies to manage an increasingly complex grid. Advanced distribution management systems (ADMS) promise nearly real-time operational insight for maintaining reliability, safety, and security.
Breaking down silos to achieve a more enabled workforce and more informed stakeholders.
Operations are finally getting together with IT. As a result, utilities will be able to achieve a range of business goals&emdash;and serve customers better.
Mastering multi-channel communications for customer service success.
Utilities across the country are experimenting with various new ways to communicate with customers—from Twitter feeds to text alerts. But few utilities have figured out how to integrate new media channels into a coherent customer engagement approach. A multi-tiered strategy will best serve the needs of customers—and the utility.
Can a disruptive technology change the electric customer experience?
North American energy utilities are investing billions to create a smart grid to enhance service for retail electric customers. The smart grid, a disruptive technology, will provide utilities and customers with access to information about how electricity is used that they’ve never had in the past. More importantly this information can empower customers to take ownership of their consumption profile and demand different products and services.
Performance measurement and action steps for smart grid investments.
Regulators and customers are holding utilities’ feet to the fire, when it comes to investing in advanced metering and smart grid systems—and rightly so. Making the most of investments requires a systematic approach to establishing standards and monitoring performance. But it also requires policy frameworks and cost recovery regimes that provide the right incentives.
Providing reasonable options for customers who object to smart meters.
Stephen Hadden, Science Applications International Corp. (SAIC)
Customers in some markets are demanding the right to opt out of smart meter deployments. Their concerns involve radio frequency (RF) emissions and potential privacy breaches. Whether these concerns are valid or not, some regulators are requiring options for customers who don’t want smart meters. The right approach can satisfy concerns without undue costs and complexities.