A Future of Distributed Ledgers
CIS & Billing
A response to the article by Charles Cicchetti in our December 2016 issue
Step forward to match supplier delivery, customer usage
State PUCs take aim at unscrupulous electric and gas suppliers.
A response to the letter to the editor by Ashley Brown in our February 2016 issue.
Harnessing the true power of social media.
Producing value with advanced distribution management systems.
Breaking down silos to achieve a more enabled workforce and more informed stakeholders.
Operations are finally getting together with IT. As a result, utilities will be able to achieve a range of business goals&emdash;and serve customers better.
Mastering multi-channel communications for customer service success.
Utilities across the country are experimenting with various new ways to communicate with customers—from Twitter feeds to text alerts. But few utilities have figured out how to integrate new media channels into a coherent customer engagement approach. A multi-tiered strategy will best serve the needs of customers—and the utility.
Can a disruptive technology change the electric customer experience?
North American energy utilities are investing billions to create a smart grid to enhance service for retail electric customers. The smart grid, a disruptive technology, will provide utilities and customers with access to information about how electricity is used that they’ve never had in the past. More importantly this information can empower customers to take ownership of their consumption profile and demand different products and services.