Learning from Sandy

Improving storm damage assessments at electric utilities.

Utilizing new technologies, utilities can realize dramatic improvements to damage assessment and storm restoration processes.

Searching for Equilibrium

How to achieve it in the era of distributed energy

In the emerging era of distributed energy resources, we will find the distribution utility increasingly in the role of an integrator and enabler – more than their longstanding role as energy provider. Accordingly, the regulatory approach must go through its own structural shift to keep pace and restore the system to regulatory equilibrium.

The Case for Smart Grid

Funding a new infrastructure in an age of uncertainty.

The world’s electricity supply will need to triple by 2050 to keep up with demand. What follows is a look at where we are, and what may lie ahead, with a focus on the the scope of the problem, regulatory reform initiatives now underway, and how to go about rethinking the business models that might evolve.

What Price, Resiliency?

Evaluating the cost effectiveness of grid-hardening investments.

As with any investment, resiliency upgrades can reach a point of diminishing returns. Analyzing the costs and benefits can help guide upgrade strategies.

Sandy and the Smart Grid

Disaster shows the need for grid modernization. Is technology up to the challenge?

With a road map for planning, utilities can realign organizations, integrate systems, and satisfy stakeholders. The destination: a more resilient grid

Rates, Reliability, and Region

Customer satisfaction and electric utilities.

The conventional wisdom about utility spending is correct, but key factors affecting customer satisfaction aren't obvious—and are tricky to control.

A Virtuous Cycle

How customer satisfaction drives returns on equity for regulated electric utilities.

Data and experience show that serving customers well translates into better rate case outcomes. Conversely, poor performance starts a downward slide. J.D. Power and Associates research shows the correlation between customer service and financial returns.