Improving storm damage assessments at electric utilities.
How to achieve it in the era of distributed energy
Funding a new infrastructure in an age of uncertainty.
Evaluating the cost effectiveness of grid-hardening investments.
Disaster shows the need for grid modernization. Is technology up to the challenge?
With a road map for planning, utilities can realign organizations, integrate systems, and satisfy stakeholders. The destination: a more resilient grid
Customer satisfaction and electric utilities.
The conventional wisdom about utility spending is correct, but key factors affecting customer satisfaction aren't obvious—and are tricky to control.
How customer satisfaction drives returns on equity for regulated electric utilities.
Data and experience show that serving customers well translates into better rate case outcomes. Conversely, poor performance starts a downward slide. J.D. Power and Associates research shows the correlation between customer service and financial returns.