Time-varying rates is an effective way to satisfy customer demands.
Your customers are going mobile. So should your ad dollars.
Consumers now are setting the agenda.
Meeting customers’ service expectations in the smart phone era.
Utility transformation guided by improved customer insight.
Useful analytics to improve program performance.
Utilities get serious about social media.
Balancing operational cost and consumer value creation.
Regulatory mandates and smart grid technologies are creating an opportunity for utilities to adopt a new approach to customer service—an approach that balances a range of strategic and operational imperatives, toward the promise of higher customer satisfaction, greater efficiency, and enhanced revenue.