Consumers now are setting the agenda.
Tim Porter is a managing director in Accenture Strategy focused on North American energy providers. Naomi Manley-Casimir is the director of Accenture’s Innovation Centre for Utilities and leads the New Energy Consumer research program. Aaron Saint is the North America managing director for Accenture Energy Consumer Services.
For utilities and energy providers in North America, a confluence of consumer, technology, and regulatory forces continues to disrupt traditional business models.
In the face of unprecedented change and uncertainty, the role of the energy consumer is changing. How can energy providers transform their business models and operations to succeed in this new environment?
The latest findings from Accenture's annual New Energy Consumer research program address these and other critical questions. The findings quoted in this article are based on U.S. respondents in competitive and regulated markets.1