ComEd, in partnership with Silver Spring Networks and Accenture, hosted its SmartGridExchange Forum, bringing together leading technology and innovation companies, including Oracle, NestLabs, Home Depot, GE Energy, and the Energy Foundry, with other customer and stakeholder organizations, including the City of Chicago, Citizens Utility Board and Smart Grid Consumer Collaborative, to discuss how to leverage the smart grid to deliver increased value to consumers.
Smart Grid Consumer Collaborative
A practical guide to explaining the value of the smart grid.
Understanding consumers’ likelihood of engaging in smart energy behaviors.
Different customers have different wants and needs, and customer segmentation strategies can help utilities understand those differences. But what’s the best way to define customer classes? And what strategies will be most successful in reaching those customers and serving them?
Customers won’t join the team unless utilities make it worthwhile.
Are utilities ready to really engage customers, and get them to care about more than just whether the beer stays cold? Or will we turn our focus away from customers, because we don’t know how to engage them — or how to convert engagement into value?
Understanding consumer preferences in energy efficiency.
Utilities are just beginning to learn how to engage customers. Across business models and regulatory frameworks, realizing the full potential of smart metering requires a new core competence in consumer support.