Customer Engagement

Turning Ideas into Value

From Ideation to Commercialization

Utilities need to master becoming a more commercial enterprise without abandoning their historic service legacy.

Energy People: Joe Hamrock

CEO of NiSource

Joe Hamrock has been NiSource President and CEO since July 2015 and is also a member of its Board of Directors. He also served in a variety of senior executive positions with American Electric Power, including President and CEO of AEP Ohio.

The Times, They are a-Changin'

A response to the May 2017 From the Editor by PUF Editor-in-Chief Steve Mitnick

A more active and informed citizenry, involved in plotting electricity's path forward, isn't a cold, hard truth. It's a good thing.

Value versus Cost

Legislators Need Context For A Rate Increase

Most public officials do not understand or consider risks associated with the generation, transmission, and distribution of electricity to the end user. Neither does the public at large. Lost or ignored is the fact that the health and welfare value of electricity far outweighs the slight increase in cost.

Reporting That Seeks to Empower

The Energy Action Project investigates why energy poverty exists, and who is doing what to address it.

Jointly developed by journalists and energy experts, The Energy Action Project (EnAct) aims to address two social issues: high levels of energy poverty and low levels of energy literacy, even in energy-rich areas.

Blockchain is Coming!

A Future of Distributed Ledgers

Blockchain is a distributed system of electronic ledgers that provide automatic, instant cross-verification of transactions. With it, bitcoin offered an unsurpassed degree of reliability. Perhaps you think utilities can just wait and adopt bitcoin or cyber-whatever later. But anticipation and precautionary actions are the best course in the face of uncertainty.