Customer Engagement

Electric Service's Value Prop

Depends on Your Income

Is the value proposition for all utility customers the same? A high-income household may expend one percent or even less of its total expenditures on electricity, whereas a low-income household may expend three or four percent, or even more.

The Regulators' Dilemma: Part One

Virtual Power Plants

“With the rise of VPPs, our utility clients need to engage with customers in different ways to enroll in these assets and make sure they are available to dispatch in a reliable way for full decarbonization.”

Now Let's Really Leverage Virtual Power Plants

Uplight

“With the rise of VPPs, our utility clients need to engage with customers in different ways to enroll in these assets and make sure they are available to dispatch in a reliable way for full decarbonization.”

Building and Maintaining Trust

CAMPUT

This panel at CAMPUT 2024 on Building and Maintaining Trust: The Art and Craft of Today's Communication, examined how in today's energy sector dynamic landscape, effective communication is key to building and maintaining trust. Public trust drives participation in regulatory processes and enhances credibility. This session delved into innovative strategies and platforms.

DR for the Home

SPAN

“What’s unique about this panel is it enables a homeowner to understand what is consuming energy in the home. That allows a few unique effects. Number one, we are able to avoid utility service upgrades if you are electrifying your home, and if you have less than two hundred amps.”