Customer Engagement

DR for the Home

SPAN

“What’s unique about this panel is it enables a homeowner to understand what is consuming energy in the home. That allows a few unique effects. Number one, we are able to avoid utility service upgrades if you are electrifying your home, and if you have less than two hundred amps.”

Understanding Utility Customers

EY

“Around North America, almost every utility we talk to is embracing process automation and forms of artificial intelligence for the employee and customer experience, both front and back office. We are in the fourth technical revolution.”

APS Empowers Customers

Arizona Public Service

“Our Coal Communities Transition package was a proposal to the Arizona Corporation Commission for the Navajo Nation, Hopi tribe, and communities in Navajo County that surround our power plant, with monetary and in-kind services. Not all of it was approved.”

Groundswell for Community Power

Groundswell

“We work with local neighborhoods, community-based organizations, and churches and communities of faith to build solar and other clean energy projects that help reduce energy burdens for people in the neighborhood and help to support local jobs.”

Virginia SCC: Information Resources

Pubic Relations

“This office handles media and public relations. If people don’t know where to go at the Commission, they typically start here. We also serve as the Commission’s legislative liaison.”