Nine Ways Energy Companies Must Improve Customer Service
Navigating the Path Forward
The pandemic has changed consumer behavior and some of these changes are likely to remain long after the pandemic is resigned to the history books.
Customer Engagement
Thoughts on Government-Utility Relations
Time for Creativity
As utilities are generally unable to determine whether nonpayment by a customer is pandemic related, customer payments effectively became voluntary.
Customer Centricity
Lynchpin of Utility Strategy
Every CEO is seeking to create the utility of the future, but the strategy has been focused on cost cutting and changing the mix of generating plants. But the disruption is originating with the customer, and the strategy has to be customer centric.
No Longer Simple Energy
Uplight Merges Six Companies
What did you do this summer? While most of us enjoyed a vacation, Justin Segall spent his summer seemingly like a superhero, accomplishing with his team an amazing blitz of mergers aimed at changing the utility customer experience.
Uplight is new. And bright. Announced in July from the merger of Simple Energy and Tendril, it builds upon combining the recent acquisitions of EEme, EnergySavvy, and FirstFuel. In other words, Justin Segall has been busy!
Storm's a-Brewin'
Accelerating AI Adoption
Why utilities must invest in the residential customer experience.
Four CEOs on Innovation: Ben Fowke
CEO, Xcel Energy
Customers are not comparing us to another utility, they’re comparing us to Amazon, FedEx, and Domino’s Pizza.
National Consumer Protection Week
UUAS Partners with FTC
It is not too late to join the campaign. The FTC welcomes new partners and encourages everyone to join in its consumer education initiative.
Shutting Down Scams 2017
Consumers Protected
The UUAS website had nearly three thousand visitors from November 13 through 17 during National Scam Awareness Week.
How 2018 Looks
Capitalizing on Our Strengths: Public Power’s Priorities
The long-time core value of public power utilities – to serve the communities that own them on a not-for-profit basis – means that utility operations are already built to benefit customers.
Utilities Can Do More to Partner with Customers
Regain the Connection
Utilities have an opportunity to provide information on energy efficiency products, demand side management tools, renewable energy.