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Customer Engagement

What Keeps You Awake at Night?

Energy and Telecom Oases and Deserts

I want to encourage the research and deployment of technologies that enhance human capabilities and quality of life. But our primary concern is to protect the most vulnerable customers from being excluded.
Byline: 

Kansas Representative Tom Sloan

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Perpetuating the California Dream

Leadership Lyceum Podcast: A conversation with Edison International CEO Pedro Pizarro

Edison International is the publicly traded holding company for Southern California Edison, the regulated utility, and a small array of non-regulated investments, plus Edison Energy. At $11.5 billion in annual revenue, and serving 15 million customers, the company is one of the largest utilities in the country.
Byline: 

Pedro Pizarro, with Tom Linquist

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The Impact of Time-of-Use Rates in Ontario

TOU Shows Tangible Results

With the mass rollout of smart meters, the idea of default TOU rates is gaining traction. This article presents the load shifting and conservation impacts of TOU rates on residential electricity use in Ontario from their inception in 2009 through to the end of 2014.
Byline: 

Neil Lessem, Ahmad Faruqui, Sanem Sergici and Dean Mountain

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Utility's Role in Electricity's Future, Part I

Utility Execs' Roundtable: We sat down with execs from seven utilities in the Northeast who help lead their companies on future strategies

Navigant and Public Utilities Fortnightly convened a roundtable of utility execs to peer into electricity's future, hosted by Con Edison at its historic Manhattan headquarters.
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Smaller, Smarter, and by the way, Efficient!

EPRI Podcast: Smartphones pushed us into a more efficient world.

The smartphone ushered in an opportunity for a new era of energy efficiency. The challenge for grid planners is better understanding the market changes that are having an impact and that aren't related to DSM programs.
Byline: 

Aimee Mills with Doug Lindsey, EPRI

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The IoT and EE

What Does It Spell?

As the Internet of Things enters our homes, utilities have an opportunity to aggregate the devices into a system that consumers can easily manage. Consumers will find they are becoming more energy efficient, even if that was not the initial motivation.
Byline: 

John Hargrove and Eric Stern

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The Power of Innovation, Part 1

Utility Execs' Roundtable: We sat down with seven utility execs who lead their companies on innovation

Strategy& and Public Utilities Fortnightly recently collaborated on an innovation roundtable in Washington, D.C. at the offices of the Edison Electric Institute. The experiences of these senior executives convey insights attained through the hard work of creating their unique innovation platforms.
Byline: 

By Public Utilities Fortnightly

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Health Benefits of Energy Efficiency

A No-Brainer

We can make the standard arguments about why energy efficiency makes sense. But there is also another benefit: Improved energy efficiency provides direct health benefits to low-income households.
Byline: 

John Hargrove

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Watch Your Language

Beware of Utility Lingo in Customer-centric World

To be heard, utilities must change the habit of relying on rate case jargon for customer communications.
Byline: 

Roger Woodworth

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Hiding Electricity's Complexity

Should We Lift the Curtain?

Almost nobody realizes the most advanced technology helps us manage grids, operate plants, integrate renewables, route flows, limit peak demand, and restore service after storms. Should we lift the curtain covering the network’s complexity?
Byline: 

Steve Mitnick

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