Utilities Can Do More to Partner with Customers
Regain the Connection
Utilities have an opportunity to provide information on energy efficiency products, demand side management tools, renewable energy.
Customer Engagement
NYPA: Emilie Bolduc
VP, New York Energy Manager
Rather than just having a bill and seeing your data, now you can see your data and do something about it.
Connecting with Millennials
Seamless Experience is Table Stakes
We spoke with Ashley Nicholls, Executive Director of Strategy, KSV Advertising.
2.7 Million Jobs at Stake
We Must Keep in Mind Their Work
An estimate by M.J. Bradley & Associates blows away the myth that there are just 400,000 electricity jobs.
Enhancing Customer-Centricity
Growing New Relationships
A customer-centric approach to product and service design and planning can increase resilience.
Turning Ideas into Value
From Ideation to Commercialization
Utilities need to master becoming a more commercial enterprise without abandoning their historic service legacy.
Rethinking Customer Research
Insights from Competitive Industries
It is imperative for utilities to better understand customer needs before someone else does.
Energy People: Joe Hamrock
CEO of NiSource
Joe Hamrock has been NiSource President and CEO since July 2015 and is also a member of its Board of Directors. He also served in a variety of senior executive positions with American Electric Power, including President and CEO of AEP Ohio.
PUF Southeast CFO Roundtable, Part 1
Duke Energy, Southern Co., Dominion
Steve Young of Duke Energy, Art Beattie of Southern Co., and Mark McGettrick of Dominion sat with us and took our questions.
The Times, They are a-Changin'
A response to the May 2017 From the Editor by PUF Editor-in-Chief Steve Mitnick
A more active and informed citizenry, involved in plotting electricity's path forward, isn't a cold, hard truth. It's a good thing.