Smart Grid

The manager of technology services for Phoenix-based Salt River Project (SRP) is tasked with implementing a revolutionary process for one of the most progressive public power utilities in the country. Specifically, he is working to integrate data from SRP’s smart meters (140,000 and counting) into the utility’s back-office processes—particularly customer service and billing.

Building the intelligent grid will require less technical innovation than it does strategic innovation—a characteristic not typically ascribed to U.S. regulated utilities. But the utility culture is changing—by necessity, if not by choice.

The electricity system in the United States received renewed attention after the August 2003 blackout that affected more than 50 million customers across the Northeast United States and caused billions of dollars of damage to the U.S. economy. This blackout became a call to action as the event exposed the United States’ dependency on a vulnerable infrastructure. The intelligent network is one of the results of that call to action.