Fortnightly Magazine - July 2007

Customer Care: Microsoft Moves In

Systems heavyweight broadens its industry footprint.

With utilities anticipating heavy rate increases in the near future, they can ill afford to alienate their customers. At the very least, they need to equip themselves to face an upsurge in customer queries and billing questions, as ratepayers come to grips with the new reality.

The Case That Mattered

What’s the story with AES Ocean Express?

In January 2004, FERC authorized AES Ocean Express LLC (AES) to construct and operate natural-gas pipeline facilities to transport revaporized LNG from an offshore receipt point at the boundary between the Exclusive Economic Zone of the United States and the Commonwealth of the Bahamas to onshore delivery points on the east coast of Florida. AES proposed to connect its planned pipeline to the pipeline system of Florida Gas Transmission (FGT). AES and FGT were unable to agree upon the terms and conditions to be included in FGT’s tariff regarding the LNG delivered through AES’ proposed pipeline, leading to AES filing a formal complaint with FERC, wherein it alleged that FGT sought to impose unreasonably restrictive gas quality and interchangeability standards on LNG delivered into the FGT system.

Wind Goes Hollywood

The spotlight is on. But true stardom will require more direction from utilities.

Wind has become today’s hit—a potential blockbuster, even—but still needing that one big break. To make it big, utilities will have to lead the charge as owners. That will force utilities to consider and evaluate the significant credit implications that can arise when signing a power purchase agreement with developers that lack deep pockets, or implement fly- by-night schemes.

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